Phone advice being given.
In this section

Advisory Services

We take on your issues for you.

Our advisory services unit manages issues on your behalf, handling important but distracting problems and giving you peace of mind that they are being properly dealt with, up to and including complete resolution and any advice or training needed to prevent them happening again.

Our bespoke helpline services cover:

  • Investigations into alleged food poisoning incidents
  • Accident reporting to meet Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) requirements
  • Customer complaints
  • Allergic reactions
  • Foreign body incidents
  • And more

We step in to resolve issues with local authority enforcement departments such as:

  • Food Hygiene Rating Scheme (FHRS) rating appeals or re-rate requests
  • Food safety, health and safety, fire safety
  • Trading standards

We also manage extensive sampling programmes on behalf of our clients, including interpretation, reporting and any necessary interventions.

NSF Discussion Forum

Just before the announcement to close all UK pubs and restaurants in March 2020 except for takeaway food, NSF International launched its free weekly online forum to help the food industry navigate the challenges of COVID-19 by providing calibrated, proportionate, and industry benchmarked information. It enabled some of the UK’s biggest names to continue operating and serving millions of customers safely, effectively, and legally. This platform of open dialogue, now called the NSF Discussion Forum, is steered and empowered by NSF food hygiene and health science experts, offering effective knowledge sharing and discussion around common challenges that impact the food industry today.

If you wish to receive an invitation to attend the forum’s – now bi-weekly – sessions, please fill out our contact form.