Phone advice being given.
In this section

Advisory Services

We take on your issues for you.

Our advisory services unit manages issues on your behalf, handling important but distracting problems and giving you peace of mind that they are being properly dealt with, up to and including complete resolution and any advice or training needed to prevent them happening again.

Our bespoke helpline services cover:

  • Investigations into alleged food poisoning incidents
  • Accident reporting to meet Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) requirements
  • Customer complaints
  • Allergic reactions
  • Foreign body incidents
  • And more

We step in to resolve issues with local authority enforcement departments such as:

  • Food Hygiene Rating Scheme (FHRS) rating appeals or re-rate requests
  • Food safety, health and safety, fire safety
  • Trading standards

We also manage extensive sampling programmes on behalf of our clients, including interpretation, reporting and any necessary interventions.